Public Sector
Canditv represents a significant stride forward for service organisations and local authorities enabling the public improved access 24 hours each day at a range of locations. Canditv interactivity enables the passing public the opportunity to obtain information and to interact with services immediately without having to visit an office or wait for someone to answer a telephone.
Provider Benefits:
- Provide up to date information
- Quick and easy to update content across a network of screens
- A cost effective extension of service utilising existing resources on a 24x7 basis
- Improved customer services and proactive relationship management
- Direct communication with customers
- Valuable management information and feedback
- Out of hours service
- Cost effective and simple to use
User Benefits:
- A simple means of accessing up to date information
- Unlimited access to service information 24x7
- Enhanced ability to report problems or request call back in normal hours
- Appointment booking facilities and opportunity to divert to advisors
- The ability to enquire about services from a range of practical locations including bus stations, taxi ranks, shopping centres, civic offices and one stop locations after hours
- Reduced queuing at traditional information points and offices