York
Implemented at York and Leeds railway stations, the Canditv solution compliments
existing visitor information services providing an automated 24x7, flexible and
money saving alternative to some of the more traditional methods. The solution enables
visitors to quickly access information, which is displayed on screens in strategic
locations, relating to their visit simply by using their own basic mobile phone
just like a TV remote to dial a number on a screen and press the keys on their handset
to navigate relevant information options, request to be put through to speak to
a representative, make a reservation, offer feedback, or request a call-back. In
addition to accommodation options and live availability feeds, visitors can view
events, local pubs, restaurants and shops, together with discount offers and passes
for the duration of their stay.
Call transfer options automatically connect users to a Visitor Information Centre
(VIC) representative during normal business hours or directly to the hotel or restaurant
after 5pm. The Canditv solution helps to relieve the pressure on VICs during peak
times enabling visitors to service themselves with up-to-date information, ensuring
efficient communication channels to present frequently changing and often seasonal
information to visitors 24 hours a day. In return the system enables Visit York
to learn more about its visitors as it records their contact telephone number and
the areas and attractions they were interested in. Information is logged in to a
visitor database and used for follow-up purposes and future Direct Marketing campaigns.