Alan Ottey, Town Centre Manager, Nuneaton and Bedworth
“It is a great step forward for the town. It is all about improving our quality of service to the visitors, whether local or from further afield. Technology advances quickly and we want to ensure the town is moving with the times. The team at Canditv did an excellent job and provided us with a first class service and we will continue to progress the site with further developments.”
Alan Ottey, City Centre Manager for Nuneaton & Bedworth, was also quick to realise the cost benefits of Canditv® and having already won the 2009 award for Best Outdoor Street Market could see the unique and simple way that the system would provide information to visitors and local people but also serve as a very simple way to get to know the needs and preferences of people when visiting the town centre of Nuneaton.
Canditv® is a proven simple and cost effective way for Local Authorities to extend their service to citizens and reduce information exclusion providing many more people with access to important service news and information in a simplified form and at an increased number of locations including local centres, schools, libraries and even bus stations. As service managers are challenged to find ever more cost effective ways to ensure that decreasing budgets do not mean decreasing services. In the case of Canditv® the opposite is proven to apply with a number of Local Authorities in the West Midlands having already identified that the unique interaction and low cost set up meaning that Communication & Customer Service Managers are actually able to provide even more with less including extended access and service times and tangible cost savings when compared to previous traditional media and process.
Benefits:
- Simple To Use – local people and visitors dial a local rate number to then use their mobile as a TV remote.
- Low Cost – Extends access to existing website and audio content via standard display screens.
- Creates Customer Relationships – Provides public access to information and services, and helps the local authority to service the needs of citizens.
- Available 24 Hours – Extends access to information from flexible locations and reduces costs.
- Extends Value – Delivers added value information to build and enhance local and visitor relationships.
- Improved Communication – helping to satisfy requirements directly or through the call transfer facility, to the appropriate local authority service.