Kat Patterson, Customer Communications, Camelot Group plc
"The service we have received from the team has been exceptional. The turnaround for the work was incredibly fast and was carried out professionally and seemlessly. Fantastic job all round."
Camelot Group plc equip over 30,000 National Lottery outlets in the UK with ticket dispensing machinery and equipment. With a responsibility to ensure that each is maintained and presented to the highest possible standard, over 200 remote workers visit each of the outlets to conduct an on-site survey.
PDA, Digital Pen and traditional pen and paper based approaches to gathering questionnaire data were considered, but with a restricted budget and a lead time of just one week, Camelot opted for a Canditv automated mobile phone based solution.
With no need for additional equipment, capital outlay was restricted to service set-up, whilst a week’s lead time proved sufficient to record voice prompts for each question and configure a back-office database to capture and report questionnaire responses in real-time.
Field based staff simply dial a designated telephone number, before responding to automated voice prompts for each question using the keys on their mobile handset. Any additional comments not catered for by questions are left as a voice file and automatically translated into text.
Benefits:
- Simple To Use – Staff dial a designated telephone number and then use the keys on their handset to respond.
- No new technology or training.
- Low Cost – No manual return of forms or keying of data.
- No new equipment, deployment or training.
- Increased availability – Service and real-time reporting available 24 hours.
- Improved efficiency and response – Automatically highlights follow-up actions.
- Time saving – significant time savings achieved throughout the process.